Between 00:05 UTC to 12:58 UTC, we experienced an issue where some accounts don't see their subscribed products connected to their accounts for Jira and Confluence Cloud customers. The issue has been resolved and the service is operating normally.

We have identified the root cause of the issue where some accounts don't see their subscribed products connected to their accounts and have mitigated the problem. We are now monitoring closely.

We are investigating an issue where some accounts don't see their subscribed products connected to their accounts that is impacting out Jira and Confluence Cloud customers. We will provide more details within the next hour.