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Here we will post updates about Confluence's service availability. For status information about other Atlassian products or services, please visit the Atlassian status page.

View Content ? Operational
Create and Edit Operational
Comments Operational
Authentication and User Management Operational
Search Operational
Administration ? Operational
Notifications Operational
Marketplace Apps Operational
Mobile Operational
iOS App Operational
Android App Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 23, 2019

No incidents reported today.

Sep 22, 2019

No incidents reported.

Sep 21, 2019

No incidents reported.

Sep 20, 2019
Resolved - We can confirm that there are no issues using Microsoft Edge v18, this is the latest version we support.
Please update your Microsoft Edge browser to v18 if you have any issues with Confluence Cloud access.
Sep 20, 03:30 UTC
Investigating - We are investigating an issue where Confluence is not accessible via Microsoft Edge v17 browser.
We will provide more details within next hour.
Sep 20, 01:26 UTC
Sep 19, 2019
Resolved - Between 10:55 UTC to 11:25 UTC, we experienced a brief outage for customers hosted in the EU region that would have impacted some users of Confluence Cloud. The issue has been resolved and the service is operating normally.
Sep 19, 18:39 UTC
Sep 18, 2019
Resolved - Between 17:42 UTC 12th September to 02:30 UTC 16th September, we experienced issues with edit header not showing up for Confluence. This issue has been resolved and the service is operating normally.
Sep 18, 10:27 UTC
Update - We found the root cause for this issue and are looking to deploy the fix.

Workaround is to clear browser's cookies, please follow the "workaround" section in this ticket: https://jira.atlassian.com/browse/CONFCLOUD-67879

If you are still facing this issue after following the steps described here, please reach out to Support.
Sep 18, 07:26 UTC
Identified - We are currently investigating an issue where corrupted data was propagated to the browser's cache.

Workaround is to clear browser's cookies, please follow the "workaround" section in this ticket: https://jira.atlassian.com/browse/CONFCLOUD-67879

If you are still facing this issue after following the steps described here, please reach out to Support.
Sep 18, 04:39 UTC
Sep 17, 2019
Resolved - Between 08:20 UTC and 10:00 UTC, we experienced an outage for some Jira and Confluence Cloud customers. The issue has been resolved and the services are operating normally.
Sep 17, 11:53 UTC
Monitoring - We are continuing to monitor the recovery of Jira and Confluence Cloud products.
Sep 17, 11:01 UTC
Identified - We have recovered for most Jira/Confluence Cloud customers impacted by this outage. We are still investigating the impact on Atlassian Access features caused by this outage.
Sep 17, 10:26 UTC
Update - We do not have a root cause for the outages impacting some Jira/Confluence Cloud customers. We are investigating and will post updates within the next hour.
Sep 17, 09:32 UTC
Investigating - We are investigating an issue with outages that are impacting some Jira/Confluence Cloud customers. We will provide more details within the next hour.
Sep 17, 08:24 UTC
Sep 16, 2019
Resolved - The workaround has been provided for the users that may have corrupted data at the browser cache. Resolving this incident. If you are still facing this issue after following the steps described here, please reach support
Sep 16, 18:18 UTC
Update - The fix from our team was to clear the cache at our end. There maybe corrupt data at the client / browser side cache. Please follow the workaround in this ticket https://jira.atlassian.com/browse/CONFCLOUD-67879
Sep 16, 17:12 UTC
Update - No active work is being done by our team currently. Awaiting confirmation before resolving this. Next update upon receiving the confirmation from the affected customers (Monday 9/16)
Sep 13, 22:00 UTC
Update - Awaiting confirmation from all customers that reported the issue before we close the issue. No new reports of customers being affected.
Sep 13, 18:08 UTC
Monitoring - The team confirmed the cause of the issue. Fix is in place. We are monitoring on the customers that got affected. Once confirmed we will resolve this. Next update will be 09/13/2019 AM PDT
Sep 13, 02:37 UTC
Identified - The team was able to reproduce the issue, and found the cause. Working on gathering more information to address the fix. Next update will be within the next hour.
Sep 13, 00:36 UTC
Update - Our team has worked to resolve the issue. While it worked for some, the issue still remains. Working on identifying the cause of the issue for those that is still not working
Sep 12, 22:03 UTC
Update - The issue is still under investigation. Next update within the next hour
Sep 12, 20:44 UTC
Update - We are still investigating the cause of the incident. Will provide an update within the next hour
Sep 12, 19:47 UTC
Investigating - We are currently investigating an issue with page header visibility that is impacting some Confluence Cloud customers. We will provide more details within the next hour.
Sep 12, 18:57 UTC
Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 12, 2019
Resolved - Between 07:06 UTC to 10:40 UTC, we experienced with viewing, downloading and uploading of files for Confluence Cloud. The issue has been resolved and the service is operating normally.
Sep 12, 10:46 UTC
Update - Between 07:06 UTC to 10:40 UTC, we experienced with viewing, downloading and uploading of files for Confluence Cloud. The issue has been resolved and the service is operating normally.
Sep 12, 10:46 UTC
Identified - We continue to work on resolving the viewing, downloading and uploading of files for Confluence Cloud. We have identified the root cause and expect recovery shortly.
Sep 12, 10:36 UTC
Investigating - We are currently investigating an issue related to viewing, downloading, uploading files in Confluence Cloud.
Sep 12, 09:57 UTC
Sep 11, 2019

No incidents reported.

Sep 10, 2019
Resolved - This incident has been resolved.
Sep 10, 11:44 UTC
Investigating - We are investigating an issue with our avatar storage system that is impacting visibility of avatars across multiple services. We will provide more details as they're discovered.
Sep 10, 10:05 UTC
Resolved - This incident has been resolved.
Sep 10, 00:20 UTC
Monitoring - We have identified the root cause of the unresponsive pages in Confluence for some users of the Chrome browser, and have mitigated the problem. We are now monitoring closely.
Sep 9, 13:13 UTC
Identified - We continue to work on resolving the issue of unresponsive pages in Confluence for some users of the Chrome browser. We have identified the root cause and expect recovery shortly.

For anyone who is facing this issue and is looking for an immediate workaround, please go to chrome://flags/#enable-layout-ng on your browser and select Disabled. Alternately, please use Firefox or Safari.
Sep 9, 02:08 UTC
Update - We are continuing to investigate pages being intermittently unresponsive on Chrome browser.

For anyone who is facing this issue and is looking for a workaround, please go to chrome://flags/#enable-layout-ng on your browser and select Disabled. Alternately, please use Firefox or Safari.
Sep 6, 23:03 UTC
Update - We're still investigating the root cause of this issue.
Sep 6, 16:24 UTC
Investigating - We do not have a root cause for the intermittent unresponsiveness impacting some Confluence Cloud pages. We continue to investigate and will post updates when the root cause has been identified.

For anyone who is facing this issue and is looking for a workaround, please go to chrome://flags/#enable-layout-ng and select Disabled.
Sep 6, 09:59 UTC
Identified - The issue has been identified and a fix is being implemented.

For anyone who is facing this issue and is looking for a workaround, please go to chrome://flags/#enable-layout-ng and select Disabled.
Sep 6, 05:30 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 6, 05:11 UTC
Identified - We have identified the root cause for the intermittent unresponsiveness impacting some Confluence Cloud pages.

For anyone who is facing this issue and is looking for a workaround, please go to chrome://flags/#enable-layout-ng and select Disabled.
Sep 6, 01:03 UTC
Update - We do not have a root cause for the intermittent unresponsiveness impacting some Confluence Cloud pages. We continue to investigate and will post updates when the root cause has been identified.
Sep 6, 00:07 UTC
Investigating - We are investigating an issue with reports that some pages on Confluence Cloud are intermittently unresponsive.
Sep 5, 22:32 UTC
Sep 9, 2019
Completed - The scheduled maintenance has been completed.
Sep 9, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 00:00 UTC
Scheduled - We are going to perform some critical database maintenance which could result in a couple of brief outages of up to 1 minute each for some Confluence Cloud customers.
Sep 6, 05:55 UTC