Between 7:37 and 8:06 UTC, Confluence, Jira, and JSM were unavailable or experienced degraded performance for some users in the European region. The issue has now been resolved, and the services are operating normally for all impacted customers.

Between 13:00 UTC to 23:00 UTC on April 23, 2025, we experienced automation rule execution delays for Confluence, Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. The issue has been resolved and the service is operating normally. For some high volume customers who regularly have rule throttling, there may be an extended period to clear full backlogs. For those high volume customers we expect any extended period rule throttling to be resolved by 07:00 UTC on April 24, 2025.

Between 14:29 UTC to 14:55 UTC, some users may have experienced page load errors for Confluence. The issue has been resolved and the service is operating normally. Once we complete our internal incident review process, we will publish a more detailed postmortem of what went wrong, along with steps we're taking designed to prevent this from happening again in the future.

Between 18:40 UTC to 19:00 UTC, some users may have experienced page load errors for Confluence. The issue has been resolved and the service is operating normally. Once we complete our internal incident review process, we will publish a more detailed postmortem of what went wrong, along with steps we're taking designed to prevent this from happening again in the future.

Our team has identified the cause of this issue and has implemented a fix. This should now be mitigated for all users.

Between 14:36 UTC to 16:15 UTC, we experienced performance degradation for Confluence, Jira Work Management, Jira Service Management, and Jira. The issue has been resolved and the service is operating normally.

A fix has been implemented and we have not seen any recurrences. This incident has been resolved for Confluence.