Errors installing Connect on Forge Apps in Confluence
Incident
Report for Confluence
Resolved
The rollback required to resolve this issue is now completed, and we have verified across the impacted products that App installation behaviour is now working as expected. We apologize for any inconvenience this may have caused.
Identified
Our team has identified a root cause for this issue, and have now commenced a rollback of the problematic change and verifying that this is resolved.
There should not be any impact to currently installed apps as a result of this incident. However, we are aware that cloud migrations including Confluence Apps may also currently be blocked by this issue.
We currently expect the rollback and validation of the fix to be completed within 3 hours. We will update further at that time with the latest status.
There should not be any impact to currently installed apps as a result of this incident. However, we are aware that cloud migrations including Confluence Apps may also currently be blocked by this issue.
We currently expect the rollback and validation of the fix to be completed within 3 hours. We will update further at that time with the latest status.
Investigating
We are aware that customers are currently experiencing installation failures when attempting to install Connect on Forge apps into Confluence. Our team is investigating with urgency and we will provide an update within the hour.
This incident affected: View Content, Create and Edit, Comments, Authentication and User Management, Search, Administration, Notifications, Marketplace Apps, Purchasing & Licensing, Signup, Confluence Automations, Cloud to Cloud Migrations - Copy Product Data, Server to Cloud Migrations - Copy Product Data and Mobile (iOS App, Android App).