Degraded search functionality for Confluence Cloud

Incident Report for Confluence

Resolved

Between 18:47 UTC 3rd June to 21:45 UTC 3rd June, we experienced degraded search functionality for some Confluence Cloud and Jira Service Desk Cloud users. The issue has been resolved and the service is operating normally.

Posted Jun 04, 2020 - 03:36 UTC

Monitoring

We have have mitigated the problem and we are now monitoring it.

Posted Jun 03, 2020 - 22:47 UTC

Update

We have partially recovered the search functionality and the team is working on determining the root cause for the degraded functionality impacting Confluence Cloud and Jira Service Desk for some cloud customers. We are investigating and will post updates within the next hour.

Posted Jun 03, 2020 - 21:01 UTC

Investigating

We are investigating an issue that is impacting some Confluence Cloud customers. We will provide more details within the next hour.

Posted Jun 03, 2020 - 19:31 UTC

This incident affected: View Content and Search.