Confluence Cloud: partial outage on Asia-Pacific region
Incident
Report for Confluence
Resolved
All instances previously impacted have been verified and all known customer impact specific to this issue has been resolved.
Update
All affected instances have received the fix and normal service should be restored; we are monitoring to confirm.
Update
Approximately 90% of the effected instances have received the fix; we expect the remaining instances to receive the fix in the next few hours.
We are continuing to monitor fixed instances.
We are continuing to monitor fixed instances.
Update
We are deploying the fix to the remaining effected instances and continuing to monitor for other issues.
Update
We have confirmed the fix and are rolling it out to the remaining effected instances.
Monitoring
A fix has been implemented on one of the impacted DB instances, and we are monitoring the results.
We will deploy the fix out to the other impacted DB as soon as it has been verified.
We will deploy the fix out to the other impacted DB as soon as it has been verified.
Identified
We're experiencing an elevated level of errors for a subset of customers in the Asia-Pacific region and are currently working on the issue.
Investigating
We are investigating reports of intermittent errors for some Confluence Cloud customers in the Asia-Pacific region. We will provide more details once we identify the root cause.
This incident affected: View Content, Create and Edit, Comments, Authentication and User Management, Search, Administration, Notifications, Marketplace Apps, Purchasing & Licensing, Signup and Mobile (iOS App, Android App).