Media Service issues in Jira/Confluence Cloud & Bitbucket pipelines

Incident Report for Confluence

Resolved

Between 16:43 UTC to 19:18 UTC, we experienced Media Service was failing to process new files which impacted Jira/Confluence Cloud & Bitbucket pipelines customers. The issue has now been resolved and the service is operating normally.

Posted Mar 01, 2019 - 19:56 UTC

Identified

We are investigating an issue with Media Service which is failing to process new files, that is impacting Jira/Confluence Cloud & Bitbucket pipelines customers. We will provide more details within the next hour.

Posted Mar 01, 2019 - 18:53 UTC