Confluence Cloud PDF page and space exports failing

Incident Report for Confluence

Resolved

Between 2024-10-03 06:00PM CDT to 2024-10-04 05:00PM CDT, we experienced PDF page and space exports issues for Confluence Cloud. The issue has been resolved and the service is operating normally.

Posted 6 months ago. Oct 04, 2024 - 23:10 UTC

Identified

We have identified an issue impacting the PDF Export v2 functionality. As a corrective measure, we have temporarily reverted the PDF export process to the v1 exporter. We are observing signs of recovery and will continue to monitor the situation closely. We will provide more details by early next week.

Posted 6 months ago. Oct 04, 2024 - 05:00 UTC

Update

We are continuing to investigate this issue.

Posted 6 months ago. Oct 04, 2024 - 02:14 UTC

Investigating

Confluence Cloud PDF page and space exports are currently failing to export. We are currently investigating the impact and working to resolve the issue.

Posted 6 months ago. Oct 04, 2024 - 01:50 UTC

This incident affected: Administration.