App upgrades intermittently failing causing uninstallation with inability to reinstall
Incident
Report for Confluence
Resolved
The fix for this issue has been rolled out at 1PM 5th Dec UTC and this issue has now been resolved. If you have experienced issues updating your apps or if you notice any missing apps please attempt to reinstall the app. If you experience problems reinstalling an app, please raise a request with Atlassian support.
Identified
We have identified an intermittent issue since Mon, 18 Nov 2024 14:56 GMT where attempting to update a third party app that makes use of translation packs can result in that app being uninstalled instead, with subsequent attempts to reinstall the app also failing in some cases. The error message displayed for both failed upgrades and failed uninstalls is as follows
'Unfortunately, we're unable to process your request. Please retry again in some time.
draw.io is known to be affected by this issue.'
We're in the process of rolling out a fix and this should be rolled out by 6 December UTC. We recommend holding off updating your apps for now, but if you update an app and experience this issue, please attempt to reinstall the app. If you experience problems reinstalling the app, please raise a request with Atlassian support.
We apologize for the inconvenience. We will monitor the resolution and will provide an update at 11pm UTC, 5th December.
'Unfortunately, we're unable to process your request. Please retry again in some time.
draw.io is known to be affected by this issue.'
We're in the process of rolling out a fix and this should be rolled out by 6 December UTC. We recommend holding off updating your apps for now, but if you update an app and experience this issue, please attempt to reinstall the app. If you experience problems reinstalling the app, please raise a request with Atlassian support.
We apologize for the inconvenience. We will monitor the resolution and will provide an update at 11pm UTC, 5th December.
This incident affected: Marketplace Apps.