403 Errors experienced by iOS users when IP Allowlist and Mobile App policy with Allow access from any IP address are enabled
Incident
Report for Confluence
Resolved
We are pleased to inform you that a new version of our app is now available on the Apple App Store. Please update your app to the latest version to resolve the issue.
Update
We are currently aware of an issue impacting users of iOS devices where pages will present a 403 error to the user if IP Allowlist and a Mobile App policy with Allow access from any IP address are configured. A fix has been submitted to the AppStore for review and is expected to become available before the end of this week to resolve this issue. Users can use a mobile device running the Android operating system as a workaround to this problem until the release is available.
For more information on IP Allowlists please see https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access/
For more information on Mobile App policies please see https://support.atlassian.com/security-and-access-policies/docs/mobile-policy-mam-security-controls-and-supported-apps/
For more information on IP Allowlists please see https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access/
For more information on Mobile App policies please see https://support.atlassian.com/security-and-access-policies/docs/mobile-policy-mam-security-controls-and-supported-apps/
Monitoring
We are currently aware of an issue impacting users of iOS devices where pages will present a 403 error to the user if IP Allowlist and App Trust Mobile Bypass are both enabled.
A fix has been submitted to the AppStore for review and is expected to become available before the end of this week to resolve this issue.
Users can use a mobile device running on Android operating system as a workaround to this problem until the release is available.
A fix has been submitted to the AppStore for review and is expected to become available before the end of this week to resolve this issue.
Users can use a mobile device running on Android operating system as a workaround to this problem until the release is available.
This incident affected: Mobile (iOS App).