High number of sandboxes being suspended
Incident Report for Confluence
Resolved
All sandbox sites that were affected by this incident have been restored and are now accessible.
Posted Jan 24, 2024 - 07:29 UTC
Update
Majority of sandboxes have now been restored. We are in the final stages of restoring the remaining sandbox sites.
Posted Jan 24, 2024 - 05:13 UTC
Update
We've begun the bulk restoration of all affected sandboxes and will be progressively restoring access.
Posted Jan 24, 2024 - 00:09 UTC
Update
A fix for a subset of customers has been deployed and validated. At this time we are continuing to work on bulk restoration of the remaining affected sites.
Posted Jan 23, 2024 - 21:34 UTC
Update
We've identified a fix to restore affected sandboxes.
We're working to roll this out, and then we'll develop a process to apply to all affected sandboxes.
Posted Jan 23, 2024 - 17:54 UTC
Identified
We have identified the root cause and rolled back the code causing the issue. We're now exploring bulk restoring effected sandboxes.
No data was lost.
As a workaround, customers can 'Restore' their sandboxes and the app should be back online.
Posted Jan 23, 2024 - 15:33 UTC
Update
We continue to investigate this issue's root cause. More will be shared in the next updates.

As a workaround, customers can 'Restore' their sandboxes and the app should be back online.
Posted Jan 23, 2024 - 14:33 UTC
Investigating
We are seeing sandboxes being suspended at an anomalously high rate. The team is working on finding the root cause and restore affected sandboxes.
Posted Jan 23, 2024 - 14:24 UTC
This incident affected: Administration.