Error in Confluence search for anoymous access users

Incident Report for Confluence

Resolved

Between 7:59 UTC to 22:03 UTC, some customers experienced anonymous access search for Confluence. The root cause was a faulty change in authorization rules that caused an error response. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The conditions that cause the bug have been addressed and we're actively working on a permanent fix. The issue has been resolved and the service is operating normally.

Posted Feb 21, 2025 - 22:16 UTC

Identified

We continue to work on resolving the anonymous access search for Confluence. We have identified the root cause and expect recovery shortly.

Posted Feb 21, 2025 - 21:02 UTC

Investigating

We are investigating reports of intermittent errors for some Confluence Cloud customers. We will provide more details once we identify the root cause.

Posted Feb 21, 2025 - 20:10 UTC

This incident affected: Search.